Dear Riverside Participants, Families and Caregivers,

Due to the increased vigilance around the potential spread of Coronavirus (COVID-19), Riverside Industries has implemented several precautionary measures based on guidelines put forth by the Commonwealth of Massachusetts and the CDC.  Riverside has taken this responsibility very seriously and has been working diligently to take all necessary steps, such as:

  • Increased the cleaning and disinfecting of all surfaces, throughout the entire building at One Cottage Street, as well as all RSI vehicles
  • Encouraging hand washing and good hygiene techniques. Implementing hand washing trainings and increased access to hand sanitizer.  RSI has a large inventory of hand soap, hand sanitizer and cleaning supplies
  • Limiting visitors and community outings and RSI is assessing community access for our participants on a case by case basis
  • Staff and clients have been encouraged to stay or return home when showing signs of respiratory illness or has travelled internationally

Additionally, we will be implementing a new health screening policy as set forth by the Commonwealth starting Monday 3/16/20.  In order to ensure the health and safety of all, we are asking for your assistance in realizing these standards by supporting RSI participants’ to take their temperature every morning.  Beginning 3/16/20, please expect a call daily from a Riverside staff prior to being picked up or arriving at RSI, to inquire about the health status of each Riverside participant.  We are further limiting visitors to Riverside, so if you transport a RSI Participant to One Cottage St, please call RSI’s main phone number before you arrive so that a staff person can meet the participant at the door. Participants will not be allowed to board RSI vehicles or attend day services if any of the following criteria apply to the participant or anyone who lives in their house.  Additionally, anyone displaying signs of illness while attending day services may be asked to return home at the discretion of RSI’s nurses and/or administrators.

  • Sick with fever (Higher than 100.3 oF) or newly developed respiratory illness such as cough, shortness of breath, or sore throat
  • Recent international travel (i.e., within the past 14 days) from COVID-19-affected geographic areas
  • Close contact with a person diagnosed with COVID-19 in the past 14 days
  • Have I been diagnosed with COVD-19 or told by a healthcare provider that I may or do have COVD-19

Those with symptoms of acute respiratory illness should stay out and not return until they are free of fever (oral thermometer temperature of 100.3 degrees or less) and any other symptoms for at least 24 hours, without use of fever-reducing or other symptom altering medicines (e.g. cough suppressants).

Starting Monday 3/16/20, please check Riverside’s website for the latest updates on further preventative measures and/or changes in day-to-day operations.  Questions can be directed to Supervisors or Directors by calling RSI’s main number 413 527-2711, starting 3/16/20.  Riverside greatly appreciates your understanding and cooperation during this time.


Charlene Gentes, President and CEO

Riverside Industries, Inc